Business Value Delivery is the process of ensuring that maximum business results are realized from IT investments, beginning with requirements definition all the way to systems retirement.

In large and complex IT initiatives roughly 80% of the effort is focused on technical issues such as requirements definition, vendor selection, system customization, technology procurement and system rollout, but only 20% on the related business activities such as process redesign, organization design, incentive realignment and training.

• The value delivery process
• The value chain
• Core competencies
• A holistic marketing orientation and customer value
• The central role of strategic planning